BigWin Game Terms and Conditions — Full English Version

BigWin Game (hereinafter referred to as the "Platform" or "we") is an online betting service operated for members in Bangladesh. These Terms and Conditions ("Terms") constitute a legally binding agreement between the Platform and the user ("Member" or "you").

By accessing BigWin Game through our website, mobile app, or any other channel, you are considered to have read and fully accepted these Terms & Conditions.

• These terms are published in Bengali and apply within the context of Bangladesh.
• BigWin Game reserves the right to modify these terms at any time.
• Continued use of the platform after any changes constitutes your acceptance of the updated terms.
• If any part of these terms is unclear, please contact our support team.

To open an account on BigWin Game, you must provide accurate and complete information. Registering with false or misleading details may result in your account being closed at any time and your balance being forfeited.

• One Account Policy: Only one account is permitted per person, household, or device. If multiple accounts are detected, all of them will be closed.
• Verification: After registration, BigWin Game may verify your identity. This process may require a national ID or other supporting documents.
• Information Updates: You are responsible for keeping your contact information up to date at all times.
• Account Transfers Prohibited: Selling or transferring your account to another person is strictly prohibited.
• Password Security: Keep your account password confidential. You are solely responsible for any consequences of sharing it with others.

By registering, you confirm that you are at least 18 years of age. BigWin Game may request documentation to verify your age at any time. Failure to provide the required documents will result in your account being suspended.

• In addition to being of legal age, online betting must not be prohibited by law in the country where you reside.
• Your account must not be used by any third party, especially minors.

All bets placed on BigWin Game are made at the member's own discretion. Once a bet is confirmed, it cannot be changed or cancelled. Please review the odds and terms carefully before placing your bet.

• Minimum Bet: Minimum bet is ৳50 per wager; maximum limits vary by event.
• Odds Changes: Odds may change before a bet is confirmed. The odds at the time of confirmation are final.
• Match Cancellation: If a match or event is cancelled, the stake for that bet will be refunded to the member's account.
• Technical Issues: BigWin Game is not liable for any bet that fails to process due to a server error or technical issue.
• System Error Odds: We reserve the right to void bets placed at clearly erroneous odds (e.g., more than 1000x the actual value).
• Live Betting: Please note that a slight time difference may occur during live event betting due to data delays.

You can deposit on BigWin Game using Mobile Pay, Nagad, Rocket, or bank transfer. All payment methods must be registered in the member's own name. Transactions from accounts held in another person's name are strictly prohibited.

• Minimum Deposit: ৳200 (Two Hundred BDT).
• Minimum Withdrawal: ৳500 (five hundred BDT).
• Withdrawal Verification: Identity verification may be required for large withdrawal amounts.
• Processing Time: Standard withdrawals are processed within 15 minutes. Complex cases may take up to 24 hours.
• Currency: All transactions are processed in Bangladeshi Taka (BDT).
• Chargebacks Prohibited: Initiating a chargeback with your bank against a deposit will result in your account being closed.

All bonuses and promotional offers on BigWin Game are subject to specific terms. By claiming a bonus, you agree to those terms.

• Welcome Bonus: Available to new members only, one time per account. A 100% bonus applies on the first deposit.
• Wagering Requirements: Bonus amounts are generally withdrawable after wagering 10 to 30 times. Specific conditions are listed on each offer's page.
• Validity: All bonuses have an expiry date. Any unused bonus will be forfeited once it expires.
• Multiple Accounts: If one person claims bonuses across multiple accounts, all associated accounts will be closed.
• Bonus Abuse: BigWin Game reserves the right to cancel bonuses if a member is found to be exploiting the bonus system.
• Changes to Terms: Promotional offer terms may change without prior notice.

To participate in the BigWin Game Jackpot program, members must remain active and meet the relevant betting requirements.

• Draw Method: All jackpot draws are conducted using a certified Random Number Generator (RNG).
• Entry Requirements: Every ৳100 wagered earns one Daily Jackpot entry, and every ৳500 wagered earns one Mega Jackpot entry.
• Prize Distribution: Jackpot winnings are credited to the winner's account automatically and are available for immediate withdrawal.
• Disputes: In the event of any dispute regarding jackpot results, BigWin Game's decision is final.
• Program Changes: BigWin Game reserves the right to modify or discontinue the jackpot program at any time.

BigWin Game uses the highest level of technology to protect your personal and financial information. However, members also bear some responsibility for the security of their own accounts.

• SSL Protection: All transactions and personal data are encrypted.
• Login Alert: Notify us immediately if you notice a login from an unrecognized device.
• Phishing Warning: BigWin Game will never ask for your password via email or SMS. Ignore any suspicious messages.
• Use of Information: Your information is used solely to improve our services and for legal compliance. It is never sold to third parties.

For more details, visit our Privacy Policy Read.

BigWin Game believes betting should be a form of entertainment, not an addiction. We are committed to fostering a culture of responsible gambling.

• Deposit Limit: Members can set their own daily, weekly, or monthly deposit limits.
• Self-Exclusion: You have the option to temporarily or permanently close your own account at any time.
• Cooling-Off Period: You can take a betting break for anywhere between 24 hours and 30 days.
• Help: If you feel you may be developing a gambling problem, please reach out to our support team.

For more information, visit our Responsible Gaming View the page.

BigWin Game reserves the right to suspend or permanently close any account for the following reasons:

• Registering with false information or committing identity fraud.
• Operating multiple accounts.
• Attempting to abuse the bonus system or commit fraud.
• Money laundering or suspicious financial activity.
• Attempting to breach platform security.
• Abusive behavior toward other members or staff.

Upon account closure, any valid balance will be returned; however, bonus balances will be forfeited. If you wish to close your account yourself, please contact the support team.

BigWin Game may update these Terms & Conditions at any time. For significant changes, we will make every effort to notify you in advance via your registered email or SMS.

• Updated terms take effect from the date they are published.
• Continued use of the platform after any changes have been made constitutes acceptance of the updated terms.
• If you do not agree to the updated terms, please submit a request to close your account.

For any questions or complaints regarding these Terms & Conditions, please contact the BigWin Game support team. We typically respond within 24 hours.

• Email: support@bigwingame.app
• Support Hours: 7 days a week, 24 hours a day.
• Language: Support is available in both Bengali and English.